Laura Norris joined IMA in 2021 as Vice President of Payer Services, bringing extensive experience in IT systems and operations for commercial and government insurance programs. Prior to joining IMA, Laura spent over 25 years working for BlueCross/BlueShield and its affiliates, where she held executive leadership positions dedicated to innovation and operational excellence, focusing on improving customer experience and quality of care. She has had in-depth experience with business and technical transformations, including the integration of complex acquisitions.
At IMA, Laura is responsible for the strategic and day to day operational direction for the Payer Services Division. As such, she will support the evaluations, screening, and case management needs of insurance carriers, TPAs, employers and public entities. Laura holds a Bachelor of Science Degree in Information Technology from State University of New York at Plattsburg.